Returns
We want you to absolutely love your gear. But we also need to be upfront about how we operate.
Spectrum Threadz doesn’t have a giant warehouse filled with inventory. Every single item you order is custom-printed specifically for you after you hit the buy button.
Because of this made-to-order approach, we cannot accept returns for buyer’s remorse or wrong sizes. However, if we made a mistake or the item arrived damaged, we will absolutely make it right.
Please read the specific details below.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
We want you to be completely satisfied with your Spectrum Threadz apparel. If your purchase isn’t quite right, we’re here to help make the return process smooth and simple.
Eligibility for Returns
- Return Window: You have 30 calendar days from the date you received your order to initiate a return.
- Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging (if applicable).
- Non-Returnable Items: Gift cards, downloadable software, and items marked as final sale are non-returnable.
Return Shipping Costs
- Buyer Responsibility: The buyer is responsible for and will pay the shipping costs to return the item back to our manufacturer/warehouse.
- Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
How to Initiate a Return
- Contact Us: Please email us at with your original Order Number and the reason for the return.
- Receive Authorization: Once your return is approved, we will send you the Return Authorization Number (RA#) and the specific manufacturer return address. Do not send items back without this authorization and address.
- Ship the Item: Clearly mark the RA# on the outside of the package and ship it to the provided address within the 30-day window.
Refunds
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 7-10 business days.
- Original Shipping: Please note that the original shipping costs paid on your initial order are non-refundable.
Exchanges
If you need to exchange an item (e.g., for a different size or color), please follow the return process above and place a new order for the desired item. This ensures the fastest and most accurate processing.
Damaged or Defective Items
If you receive an item we want you to be completely satisfied with your Spectrum Threadz apparel. If your purchase isn’t quite right, we’re here to help make the return process smooth and simple.t is defective or damaged upon arrival, please contact us immediately (within 7 days of delivery) at [Insert Your Customer Service Email Here]. We will cover the cost of return shipping for verified defective or damaged goods and will process an immediate replacement or full refund.